Our refund and returns policy lasts 28 days following delivery of your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it and back with us within 28 days. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 working days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items can be refunded or exchanged or receive store credit. Whichever suits you best.
To return your product, you should contact us for a returns number.
You will be responsible for paying for your own shipping costs for returning your item, unless faulty.
You must use a trackable shipping service and send us the tracking number.
IF YOU CHOSE THE DHL EXPRESS OPTION FOR THE INITIAL DELIVERY TO YOU: The easiest and most cost-effective way to return an item from overseas is to contact us so we can provide you with a prepaid DHL return label. All shipping and customs details will already be completed for you, making the process as simple as possible.
The cost of the prepaid DHL label is £35 GBP, which can be deducted directly from your refund.
Of course, if the item is faulty or misdescribed the return cost will be ours.
Once you receive the label, you can either arrange a DHL collection from an address of your choice or drop the parcel off at a DHL service point.
If you used a non DHL option for the initial delivery please arrange return shipping yourself or contact us for further info.
Please ensure the package is clearly marked as “UK RETURNED GOODS” to help avoid additional customs charges.
We also recommend using a tracked and insured shipping service. Correct customs information is essential to prevent delays or unnecessary fees.
Please note that any import charges incurred by Amiska Vintiques due to incorrect labelling or documentation will be deducted from your refund.
If you have any questions, we’re always happy to help.
Contact us via the contact form here for questions related to refunds and returns (or anything else!)